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Contact Us

Need help with EVERESTGAMES? We're here to assist you.

Support Channels​

Email Support​

Primary Support Channel

📧 support@everestgames.com

Response Time: 24-48 hours

Best for:

  • Account and billing issues
  • Technical problems
  • Feature requests
  • Partnership inquiries

What to include:

  • Your account email
  • Cloud PC ID (if applicable)
  • Detailed description of the issue
  • Screenshots or error messages
  • Steps you've already tried

Live Chat​

Real-time Assistance

💬 Available on our website

Hours: Monday-Friday, 9 AM - 6 PM EST

Best for:

  • Quick questions
  • Connection issues
  • Billing clarifications
  • General guidance

Community Support​

Discord Server​

🎮 EVERESTGAMES Community

Join thousands of gamers sharing tips, troubleshooting solutions, and game recommendations.

Discord Invite: https://discord.gg/everestgames

Channels:

  • #general - General discussion
  • #tech-support - Technical help
  • #game-discussion - Game-specific talk
  • #showcase - Share your gaming setups

Forums​

📝 Community Forums

Browse user-created guides, troubleshooting threads, and feature discussions.

Forum Link: https://forums.everestgames.com

Issue Categories​

Account & Billing​

  • Login issues
  • Password reset
  • Payment problems
  • Plan changes
  • Refunds

→ Email support@everestgames.com

Technical Issues​

  • Connection problems
  • Performance issues
  • Game compatibility
  • Streaming setup
  • System errors

→ Check Common Issues first, then contact support

Game-Specific Problems​

  • Launch failures
  • Performance issues
  • Compatibility problems
  • Mod support

→ Check Games page first, then ProtonDB

Business Inquiries​

  • Partnerships
  • Press inquiries
  • Educational discounts
  • Enterprise solutions

→ Email business@everestgames.com

Before Contacting Support​

Self-Help Resources​

  1. Documentation

  2. Community Resources

  3. Quick Diagnostics

    # Test your connection
    ping google.com

    # Check system resources
    htop

    # Test streaming client
    # (client-specific commands)

Troubleshooting Checklist​

Before contacting support, please try:

  • Restart your Cloud PC
  • Restart your streaming client
  • Test with a different network
  • Try a different device
  • Check internet speed (minimum 10 Mbps)
  • Update your streaming client
  • Clear browser cache (if using web interface)

Service Status​

System Status Page​

🔍 Check Service Status

Visit https://status.everestgames.com to see:

  • Current service status
  • Scheduled maintenance
  • Incident history
  • Performance metrics

Maintenance Windows​

  • Scheduled: Tuesdays 2-4 AM EST
  • Emergency: As needed with advance notice
  • Duration: Typically 1-2 hours

Response Times​

Priority Levels​

🔴 Critical (Response < 1 hour)

  • Service outages
  • Security issues
  • Billing emergencies

🟡 High (Response < 4 hours)

  • Major functionality issues
  • Payment processing problems
  • Account access issues

🟢 Normal (Response < 24 hours)

  • Technical questions
  • Feature requests
  • General inquiries

Business Hours​

  • Support: Monday-Friday, 9 AM - 6 PM EST
  • Monitoring: 24/7 system monitoring
  • Emergency: 24/7 for critical issues

Feedback & Suggestions​

We love hearing from our users! Share your thoughts:

Feature Requests​

📋 Submit Feature Ideas

Visit our Feedback Portal to:

  • Suggest new features
  • Vote on popular requests
  • Track development progress

Bug Reports​

🐛 Report Issues

Use our Bug Tracker for:

  • Technical bugs
  • Performance issues
  • Compatibility problems

Contact Information​

Headquarters​

EVERESTGAMES LLC 123 Cloud Gaming Street San Francisco, CA 94105 United States

Regional Support​

Social Media​

Legal & Compliance​

Privacy Policy​

📄 Read our Privacy Policy

We take your privacy seriously. Learn how we collect, use, and protect your data.

Terms of Service​

📋 Review Terms of Service

Understand your rights and responsibilities when using EVERESTGAMES.

DMCA​

⚖️ Copyright Claims

File DMCA notices at: dmca@everestgames.com

Need immediate assistance? Try our live chat during business hours or join our Discord community for peer support.

Last updated: January 2025